Terms of Service

1. Agreement and operator

These Terms of Service ("Terms") are an agreement between you and Riptide Laboratories LLC ("Trident," "we," "us," or "our") for your access to and use of tridentapp.io, the Trident mobile applications, and related services (the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Our Privacy Policy and Return Policy are part of the information governing your use of Trident.

2. Eligibility and availability

You must be at least 18 years old, have legal capacity to enter a contract, and use Trident only where the Services and the activity you choose are lawful. We may limit or refuse access based on age, location, legal requirements, or risk controls. Shipping availability and other geographic limits are shown in the app and may change.

3. Your account

You agree to provide accurate information, keep your account credentials secure, and promptly tell us if you suspect unauthorized access. You are responsible for activity through your account unless applicable law says otherwise. Do not share sign-in codes or use another person's account without permission.

4. Boxes, reveals, and item information

Trident may offer boxes that reveal a timepiece or other collectible from a stated set of possible outcomes. Each purchase is a randomized experience. Before purchasing, review the price, possible outcomes, odds, item details, and other disclosures shown for that specific box in the app. The result may have a resale or market value lower than the amount you paid. We do not promise any particular result, resale price, appreciation, or financial return.

Item condition, authenticity information, included materials, and other details are governed by the specific item record and disclosures shown with that offering. Illustrative images on the marketing website are not inventory listings or an offer for sale.

5. Purchases, balances, and payment providers

Prices, taxes, shipping charges, fees, payment methods, deposit restrictions, withdrawal requirements, and transaction status are shown in the app before you confirm the relevant transaction. Deposits, withdrawals, and identity verification may be handled by third-party providers, including Coinflow. Those providers may have separate terms and privacy notices, and their services may be required for a transaction to complete.

You authorize us and our payment providers to charge the payment method you select for amounts you confirm. You are responsible for applicable taxes and for keeping your payment and account information current. Do not use a payment method without authorization.

6. Keeping, shipping, and sell-back

Depending on the item and current features, the app may let you keep an item in your collection, request shipment, or use a sell-back option. The app will show applicable availability, fees, deadlines, and credit amounts before you choose. Shipping is currently offered to eligible U.S. addresses as shown in the app.

A sell-back is a separate transaction under the rate and conditions shown for that item. It is not a return or refund of the original box purchase. The item-specific deadline and any automatic sell-back terms displayed in the app govern.

7. Final sales and refunds

Purchases and box reveals are final. We do not accept returns or exchanges because you changed your mind, dislike the randomized outcome, or believe the item is worth less than the purchase price. This does not limit remedies required by law or our handling of a transaction error, non-delivery, or an item that is materially different from its disclosed description. See the Return Policy.

8. Acceptable use

You may not use the Services to break the law, infringe another person's rights, defraud or harm others, interfere with the Services, evade eligibility or location restrictions, access another account without authorization, or probe, reverse engineer, or disrupt our systems except where applicable law permits. You may not use bots or other automated means to manipulate access or transactions.

9. Our content and intellectual property

The Services, Trident name and marks, software, text, design, and original imagery are owned by or licensed to Trident and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, revocable license to use the Services for their intended purpose. You may not copy, modify, distribute, sell, or create derivative works from our content except as permitted by law or with our written permission.

10. Third-party services

The Services may rely on or link to third-party services. We do not control third-party services and are not responsible for their content, terms, privacy practices, or availability. Your use of them may be governed by separate agreements between you and the provider.

11. Suspension and changes to the Services

We may update, suspend, or discontinue a feature for operational, security, legal, or business reasons. We may suspend or restrict access if we reasonably believe you violated these Terms, created a risk, or if we are required to do so by law. Where practicable, we will provide notice and an opportunity to resolve the issue. You may stop using the Services and request account deletion at any time, subject to outstanding transactions and records we must retain.

12. Disclaimers

To the extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service, that an item will retain value, or that a particular outcome will be available. Nothing in these Terms removes a consumer guarantee or other right that cannot lawfully be excluded.

13. Limits on liability

To the extent permitted by law, Trident will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill arising from your use of the Services. To the extent permitted by law, our total liability for claims relating to the Services will not exceed the amount you paid to Trident for the transaction or service giving rise to the claim during the 12 months before it arose. These limits do not apply where the law does not allow them, including liability that cannot be limited by contract.

14. Governing law and disputes

New York law governs these Terms, without regard to its conflict-of-law rules. Subject to any rights you have to bring a claim elsewhere under applicable consumer law, disputes will be brought in the state or federal courts located in Kings County, New York, and each party consents to their jurisdiction.

15. Changes and contact

We may revise these Terms by posting an updated version here and changing the date above. Changes take effect when posted unless a later date is stated. Your continued use of the Services after changes take effect means you accept the revised Terms.

Questions about these Terms can be sent to support@tridentapp.io or mailed to Riptide Laboratories LLC, 106 Fleet Place, Brooklyn, NY.