Privacy Policy

1. Who we are and what this covers

Trident is operated by Riptide Laboratories LLC ("Trident," "we," "us," or "our"). This policy covers tridentapp.io, the Trident mobile applications, and services that link to this policy (together, the "Services"). It does not cover a third party's own services or privacy practices.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account and contact information: details such as your email address, username, account identifiers, and preferences.
• Activity and transaction information: box purchases and reveals, account balances, deposits and withdrawals, sell-back activity, support requests, and related transaction records.
• Payment and verification information: payment status and transaction details. Payment and identity checks may be handled by providers such as Coinflow, which may collect payment, banking, or identity information directly under their own privacy notices.
• Shipping information: recipient name, delivery address, and shipment details when you ask us to ship an item.
• Device and usage information: IP address, browser or app version, device and operating-system details, timestamps, diagnostic and security logs, and interactions with features.
• Communications: information you provide when contacting support or otherwise communicating with us.

Please do not send passwords, sign-in codes, full payment credentials, or identity documents to support by email.

3. How we collect information

We collect information you provide, information generated when you use the Services, and information provided by service providers who help us operate Trident, process transactions, verify identity, prevent fraud, or deliver items. Those providers may also collect information directly from you under their own notices.

4. How we use information

We use information to provide and maintain the Services; create and secure accounts; display box details and account activity; process purchases, deposits, withdrawals, sell-backs, and shipments; provide customer support; detect fraud and protect users; comply with legal obligations; enforce our terms; and maintain, troubleshoot, and improve the Services.

5. How we share information

We share information as needed with service providers that support hosting, account access, payments, identity verification, customer support, fraud prevention, security, and shipping. We require providers handling information for us to use it for the services they provide, subject to applicable law and their agreements with us.

For business purposes, the information shared may include account and contact details, transaction and payment status, verification results, shipping details, device and usage information, and support communications. We may also disclose information when you ask us to, when needed to complete a transaction or delivery, to comply with law or a valid legal process, to protect people or our rights and services, or as part of a merger, financing, reorganization, or sale of our business. We do not sell personal information or share it for cross-context behavioral advertising.

6. Cookies, device storage, and analytics

The public website does not currently use advertising cookies or third-party analytics integrations. Our hosting provider may process standard request and security logs. The app may use essential device storage needed for account access, security, and your requested features. You can control cookies and device storage through your browser or device settings; disabling essential storage may affect how the Services work.

7. How long we keep information

We keep information for as long as reasonably needed to provide the Services, maintain transaction and business records, resolve disputes, enforce agreements, prevent fraud, and meet legal requirements. Retention periods depend on the type of information and why it was collected. When information is no longer needed, we delete it or take steps to remove identifying details, subject to applicable law.

You can request account deletion through our account deletion page. Some transaction, security, or legally required records may need to be retained after account deletion.

8. Your privacy choices and rights

Depending on where you live, you may have the right to know or access personal information, correct it, delete it, receive a copy, opt out of certain sale or targeted-advertising uses, or limit certain uses of sensitive information. We do not sell personal information or share it for cross-context behavioral advertising. To make a privacy request, email support@tridentapp.io with the subject “Privacy request.” We may ask for information to verify your identity and will respond as required by applicable law. Where required by law, you may appeal a denied request. You may also contact your local privacy regulator.

These rights are subject to applicable definitions, exceptions, and verification requirements. If you use an authorized agent, we may require proof of the agent's authority and may verify your identity directly.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, app, or transmission method can be guaranteed completely secure. Please use a unique password and contact us promptly if you believe your account has been accessed without permission.

10. Children

The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us so we can review and take appropriate steps.

11. International visitors

Trident is operated from the United States. If you use the Services from another country, your information may be processed in the United States or other places where we or our service providers operate, subject to applicable legal protections.

12. Changes and contact

We may update this policy as our Services or legal obligations change. We will post the revised policy here and update the date above. For privacy questions or requests, contact Riptide Laboratories LLC at support@tridentapp.io or by mail at 106 Fleet Place, Brooklyn, NY.