Return Policy

1. All sales are final

We do not accept returns or exchanges for box purchases or revealed items because you changed your mind, dislike the result, expected a different item, or believe an item is worth less than the price paid. Once a box purchase or reveal is completed, it cannot be reversed at your request.

2. Sell-back is not a return

If a sell-back option is available for your item, it is a separate transaction for the credit amount shown in the app. A sell-back is not a refund of the box purchase price and does not make the item returnable. Any item-specific deadline, rate, or automatic sell-back term shown in the app applies.

3. Deposits and account balances

Deposits, account balances, withdrawals, and payment-provider transactions are governed by the applicable terms shown in the app and by the provider's terms. We do not refund unused balances or deposits except where required by law or where we determine a transaction was made in error.

4. Damaged, incorrect, missing, or misdescribed items

If an item arrives damaged, is materially different from its disclosed description, is incorrect, or does not arrive, contact us as soon as possible at support@tridentapp.io. Include your account email, order or shipment reference, a description of the issue, and photos when relevant. Please do not ship an item back unless we provide return instructions.

We will review the issue and provide any remedy required by law or the applicable transaction terms. Reporting a problem does not guarantee a refund, but this final-sale policy does not remove rights or remedies that apply by law.

5. Mandatory consumer rights

This policy applies only to the extent permitted by law. It does not limit any mandatory right to cancel, withdraw, return, obtain a refund, repair, replacement, or other remedy that applies to you. If local law gives you a right that conflicts with this policy, that right controls.

6. Contact us

For a return or refund question, contact support@tridentapp.io. You may request a written copy of this policy. Include the relevant transaction reference and do not send passwords, sign-in codes, full payment details, or identity documents by email. You can also review our Terms of Service and FAQ.